Policies

Please read these Policies carefully before booking with Uttarakhand Trip Trek (UTT). By booking with us, you agree to follow these Policies.

1. General Policies

  • Scope: These Policies apply to all services offered by Uttarakhand Trip Trek (UTT), including tours, treks, and Char Dham Yatra.
  • Policy Updates: UTT reserves the right to change or cancel policies without prior notice.
  • Participant Acceptance: UTT reserves the right to accept or decline any individual as a trip member for any reason.

2. Service Change Policy

  • Changing Batches: Changing to a different batch (for treks, tours, or Char Dham Yatra) depends on seat availability.
  • Transferring to a Friend: If you transfer your booking to a friend, they must meet all the mandatory requirements set by UTT.
  • Unforeseen Events: In case of an unforeseen event (e.g., natural disasters, political unrest), UTT reserves the right to change the service to another service.
    • Such decisions will be pre-informed to the travelers and will only take effect if the travelers agree.
    • If the new service costs more, the traveler must pay the difference.
    • If the new service costs less, the difference will be adjusted as cashback, discounts, or vouchers.

3. Date Change Policy

  • Changing Dates: Changing your booking date is subject to seat availability.
  • Transferring to a Friend: If transferring your booking to a friend, they must meet all the mandatory requirements set by UTT.

4. Refund Policy

  • Unforeseen Events: In case of an unforeseen event, UTT reserves the right to cancel the service. We will do our best to inform travelers in advance.
  • Refund Conditions:
    • No refund will be issued if the traveler agrees to a date or service change but does not show up.
    • Refunds may be adjusted towards a future booking in urgent or special cases (e.g., medical emergencies, family crises).
  • Refund Processing: Any approved refunds will be processed within 6 days.

5. Cancellation Policy

  • Cancellation >30 Days Before Start Date: Full refund.
  • Cancellation 30-20 Days Before Start Date: 50% refund.
  • Cancellation 20-10 Days Before Start Date: 25% refund.
  • Cancellation <10 Days Before Start Date: No refund.

6. Itinerary Changes

  • Planned Itineraries: Itineraries are based on information available at the time of planning and are subject to change.
  • Adjustments: UTT reserves the right to change expedition dates, participants, or itineraries as conditions warrant.
  • Additional Costs: If a trip must be delayed or the itinerary changed due to factors beyond our control (e.g., bad weather, road conditions, transportation delays, government intervention, airline schedules, sickness), the cost of delays and/or other changes are the responsibility of the participant.

These Policies are governed by the laws of India. Any legal disputes will be handled in the courts of Uttarakhand, India.